Cooperation

Cooperation with us is simple, trustworthy and transparent. With value our client’s time and try to act operatively. We always provide updated information about claims in process, VAT refund services and legal assistance services via phone as well as email. Due to the somewhat more time demanding information interchange between foreign countries, we ask our clients for understanding and patience in the matter of international collection services.
Among our clients there are Estonian organisations and private persons as well as non-resident organisations from Europe, Asia, USA and Middle-East. Our services are available in Estonian, Russian, English and German. We offer personal approach to each client irrespective of their company’s juridical form and size. The conditions of cooperation are flexible and customer friendly. We value loyal long-term partnerships and acknowledge it by offering regular customer benefits.
All cooperation agreements with European Legal Office OÜ are free and do not obtain any binding obligations. Receivable claims are based on the disclaim contract or liaison agreement, international collection service are based on the disclaim contract, legal advice and VAT refund services are offered according to the mandate.
The client shall have to cover the cost for receivable claims only if the claim in process has been fully or partially settled. The client shall have to cover the formerly agreed cost when the sum claimed from a foreign tax office has been received. The fee for the legal advice services shall be paid according to agreement.

In our everyday work we rely on the following basic values:

  • Customer oriented approach – we aim to exceed our clients expectations by offering the high standard services
  • Valuing teamwork – we support each other in our everyday tasks and in reaching our goals through partnership and loyalty
  • Professionalism – our pursuit is to be the best in our field and we are concentrated only on achieving our goals
  • Constant improvement – we contribute to the development of our team by offering trainings, supplementary courses and raising the level of competence.
  • Dedication – our team is dedicated to creating an environment that would allow for strong partnership relations
  • Credibility – we do our best do deserve it by offering high quality services.